Customer Service

Did You Know?

We are the only recruitment solution company possessing membership to the Institute of Customer Service (ICS). How many of your other recruitment providers can say that? Thanks to this strategic link our delivery, experience and qualifications grow each day.

As recruitment industry leaders in customer service, you can be sure you are doing business with people who make the recruitment process simple, easy and enjoyable!

Understanding your unique needs: our customers are unique and our approach bespoke. We work with you to understand how you want to be cared for from a recruitment perspective, getting right under the skin to also understand your culture and thus support your core values.

Strong customer relationships: we build and maintain strong relationships by holding regular customer meetings and visits to your teams to ensure every one of your needs is met in a timely manner. You’ll get regular opportunities to provide two-way feedback so best practice can be celebrated and issues resolved.

Monitoring progress: we use the Net Promoter customer service benchmarking system to monitor progress so you can /aboutus/CSwebsitesee exactly how we’re performing. We’re also working towards customer service excellence by way of the ServiceMark Standard.

Customer focused recruiters: we work hard to retain Investors in People status (IIP) so you’re receiving a service from people who are committed, happy and bursting with new recruitment solutions.